Delete your account

You can delete your account in the Syrische Gemeinde app at any time, right in the app. This page explains how, what gets deleted and what we have to keep by law. It applies to members and guests alike.

Delete your account in the app

1. Open the Syrische Gemeinde app and sign in.
2. Open the Settings tab (the last icon in the bar at the bottom).
3. In the Account section, tap Delete my account.
4. Read what gets deleted, add a reason if you like, tick the box, tap Request deletion and confirm.
5. The screen shows when your request was received and the date it will be done by, at most 30 days later.
6. When it's done, you get a notification and, if we have your email address, an email. You are then signed out on all devices.

Don't see Delete my account? Update the app to the latest version.

No access to the app?

Send your request by email to:

[email protected]

If you can, write from the email address we have on file, and include your full name and the phone number of your account. We only delete an account once we're sure the request comes from its owner, so we may contact you to confirm it.

What gets deleted

When your request is carried out, we delete the following in all our systems:

• Your profile: name, phone number, photo, email and address.
• Your sign-ins on all devices, and notifications to your phone.
• Your membership application, signature and member card.
• Your app settings and saved preferences.

What we have to keep

• Messages you wrote stay in their chats, shown without your name, so conversations still make sense to others.
• Membership fee and donation records, for up to 10 years, because German tax law requires it.
• A record of which consents were given and when, as proof. It no longer shows your name.

Delete only some of your data

You can keep your account and still have some of your data removed:

• Your profile photo: remove it yourself in the app. Open Settings, tap your name at the top, then tap Remove photo. It is deleted from our servers right away.
• Your email address, birthday, the skills you offered, your entry in the member directory, or particular messages: email us at the address below and tell us what you want removed. We do it within 30 days.

As long as you are a member, we keep your name, phone number and address, and your fee records, because we need them to run your membership and German tax law requires the records. To have those removed too, delete your account as described above.

How long it takes

We carry out or answer every request within 30 days (Art. 12 GDPR). If we can't carry it out, for example because we couldn't confirm that it came from you, we tell you why.

Questions

For questions about deleting your account or about your personal data, write to us at:

[email protected]